User blog comment:Bourgeoisie/Why current moderating practices aren't working/@comment-4486181-20150318183743

Wise words there. Good that you brought this up. Especially the last paragraph is really important IMO. As a CM you should always try to keep chat running in a way that the majority is fine with it. Youll never be able to make everyone happy anyway. So better try to create a good environment for the users than focus on kicking or banning.